Cancellation of an Order
1.
Once payment is made
your order can be cancelled only if it’s 1 working days prior to the delivery
date.
2.
Cancellation of an
order will happen when there are no stocks available on the respective product
and the Customer Care will inform you in such instances and arrange a refund or
a replacement.
3.
Your order could be
cancelled due to unavailability of the item , wrong product being advertised or
wrong price being advertised.
Confirmation of Order
Once the payment has been made you will be received
an email/sms confirming the item you have purchased.
How do I check the status of my order?
1.
Once your order is placed
you will receive an email/sms with your order details which includes the order
confirmation number.
2.
For cash on delivery
(if available for the item) you will be contacted by our customer care to
confirm the payment verificication.
Method of Delivery
1.
Orders
will be delivered to the location provided by you within 3-5 working days
& there will be a delivery cost of Rs.300/- added to the total order
value.
2.
Same
day delivery option is available for selected products and selected locations
only.
Note :
Delivery of the items will be based on the availability of the item you have
ordered and on the delivery location.
Delivery period provided in our site will neither form a condition nor a
warranty on the delivery period.
Payment Method
- We
accept payments via Visa, Master or AMEX.
- VISA
and Master Payment options are provided through Payhere
- Is
it safe to make online payments?
At the time of payment, you will be directed
to the respective payment gateway which is secured with a 128-bit secure socket
layer encryption connection of the respective bank.
Once the payment is made you will be re-directed back to kids.lk
If any clarification is required about the safety on the online payment contact
relevant credit card customer center
- What
should I do if my payment fails?
In case of
a payment failure, please retry ensuring,
1. Information passed on to payment gateway is accurate i.e.: account details,
billing address, password (for net banking)
2. Your Internet connection is not disrupted in the process
3. Verify with the Bank whether your card has sufficient funds to make the
necessary payments.
Product Availability
- We
try our best to show accurate information to our customers when it comes
to product Specifications, Prices, Discounts, Images and Availability.
- However,
all these may change without prior notice.
1.Following requirements need to be fulfilled
for accepting an item in exchange.
- Item
need be returned within 7 days from the date of sale
along with billing reference to our warehouse located at;
84/10A,
School
Lane,
Thalapathpitiya
Nugegoda
- Item
returned must in its original fully resalable condition, with all the tags
& packaging (if any). (Price tags, Wash tags, Brand labels, etc.)
- Item
return need to be with the original condition and has not been used,
damaged or washed.
2. No cash/cheque refunds are made under any circumstance.
3. The selling price of an Item sold based on an online promotion will be based
on the promotional price in exchange.
4. A credit note is issued to the value of the original invoice that will be
valued 14 days from the date of return.
5. If the item sold has any technical or product defect, a courier will be
arranged by the company to pick up the item & cost will be borne by the
company.
Non-Exchangeable Items
The goods outlined below can’t be returned or exchanged after purchasing
- Special
orders made to customer specifications
- Items
which are subject to a rapid expiry.
- Edible
& Perishable items. (Delight items)
- Beds
and associated bedding
- Personal
Hygiene & Toiletries
- Perfumery
- Feeding
items (infants & kids)
- Swimwear
- Beauty
& Cosmetics
- Accessories
- Lingerie
- Hosiery
(stockings & socks)
- Millinery
(Women hats)
- Books
and magazines
- Face
masks/gloves/face shields
Delivery & Shipping Information
1.Deliver to my Address
Items will be delivered to the address specified by you. We deliver Island wide
and a delivery cost starting Rs.325/- (standard delivery) will be added to the
total order value. For same day delivery orders and rate might be change along
with the total weight of the items, the order placement should be done before 9
a.m. on the respective day of delivery & a fee starting from Rs.400/- will
be charged as the delivery cost, this service only available for Colombo 01-15.
2.International shipping
Internationa delivery is not available as at now
Returns Information
- Exchange
Policy
1. What is our exchange policy? How long is it valid?
Should you wish to return anything bought from us online, we will be happy to
exchange a product provided it is in fully resalable condition. Returns should
be made within a reasonable time (usually 30 days) and in original, undamaged
packaging along with the invoice. If we find that the product has not been
returned to us in fully resalable condition, we reserve the right to refuse the
exchange. A refund of the delivery charge will be given in the instance of
incorrect, damaged or faulty goods.